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10
docs/Troubleshooting.md
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@ -7,15 +7,15 @@ If you not follow this, do not expect that we can or want to help you!
* Are you activating a legit Windows copy checked with `sha256`, `md5` or is it maybe a warez torrent version ?
* Did you tried a clean installation (format all) ? You skipped entering any key during installation, turning off internet connection, first activating and then updating Windows (and eventually later upgrading) ?
* Have you installed all latest packages ? Especially before upgrading ? Are you upgrading using the "Update Assistant"/"Media Creation" tool to switch from Windows 7 / 8 / 8.1 to 10 (for me has always worked) ?
* If isn't a clean install, so far as you have kept activated your Windows copy ? Have you used some other activator (maybe not trusted) that inject or changed .dll fileas and therefore may have corrupted something ?
* If isn't a clean install, so far as you have kept activated your Windows copy ? Have you used some other activator (maybe not trusted) that injects or changes .dll files and therefore may have corrupted something ?
* Have you forgot to reactivate at least once before 180 (45 or 30, depending on your version) days ?
* Is your system very tweaked with some service disabled (have you used [O&O Shutup 10](https://www.oo-software.com/en/shutup10) or similar tools) ?
* Have you disabled (or created an exception for) ALL firewalls (Public/Private/Office) / antivirus (Windows defender, etc..), server-side AND client-side ?
* If you have already activated with a OEM/Retail/other license and now you want to activate using py-kms ? So, have you switched to volume channel with appropriate [GVLK](Keys.md) ? Make sure you first deleted the previous key (example: [#24 (comment)](https://github.com/SystemRage/py-kms/issues/24#issuecomment-492431436)) ?
* Have you already activated with a OEM/Retail/other license and now you want to activate using `py-kms` ? So, have you switched to volume channel with appropriate [GVLK](Keys.md) ? Make sure you first deleted the previous key (example: [#24 (comment)](https://github.com/SystemRage/py-kms/issues/24#issuecomment-492431436)) ?
* Are you running the commands using the **elevated** command prompt ?
* Are you connecting correctly to your py-kms server instance ?
* Have you tried to fix with Windows Troubleshoot, `sfc /scannow` or other strange Windows tools ?
* If you activated successfully with py-kms other Windows stuff, consider it could be an error specific for your PC (so you may need a scented clean installation) ?
* Are you connecting correctly to your `py-kms` server instance ?
* Have you tried to fix with "Windows Troubleshoot", `sfc /scannow` or other strange Windows tools ?
* If you activated successfully with `py-kms` other Windows stuff, consider it could be an error specific for your PC (so you may need a scented clean installation) ?
* Is your `py-kms` really running ? Already tried to enable debug logs ?
* Did you already searched for your issue [here](https://github.com/SystemRage/py-kms/issues) ?
* Are you running the latest version of `py-kms` ?